Further Information

Concerns and Complaints

Our complaints procedure ensures that any complaints are properly and effectively managed and that the complainant feels confident that the complaints and worries are listened to and acted upon promptly and fairly.
Verbal complaints are usually made to the Home Manager or person in charge and are aimed to be resolved within 2 days.

Written complaints are made to the Home Manager or Operationsl Manager and will aim to be resolved within a maximum of 28 days.

A copy of our full complaints procedure is available upon request.

Insurance Cover

Insurance is provided which covers up to £1,000 worth of personal possessions.  The home has a safe where valuables and cash may be deposited and each room has a lockable cabinet in which to store medication.